BrisDoc’s “Our Voice” Annual Co-Owners Survey
The last Our Voice survey ran in 2024 and reports were shared with teams.
In 2024 year we achieved a 65% response rate.
Why your voice matters
Your feedback helps shape real change. When we understand what co-owners need, and what gets in the way, we can:
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improve how teams work day to day
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strengthen leadership and communication
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focus our efforts on what matters most to co-owners
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keep building a workplace where people can grow and thrive
What’s new this year?
A brand-new survey platform
We’ve moved Our Voice to a new platform to make the experience smoother and more accessible. The upgrade means:
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a quicker, easier way to complete the survey
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clearer insights, shared with everyone shortly after the survey closes
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stronger confidentiality, with your individual responses more securely protected than ever
A new survey timeframe
Following co-owner feedback, we’ve moved the survey from November to April. This helps avoid clashes with national surveys and reduces survey fatigue, so Your Voice can get the focus it deserves.
To help us track progress year on year, the questions remain unchanged.
The Survey provides us with an overall “Cultural Score”, which started at 65.8 in 2019 and grew to 70.7% in 2022. 2023’s score of 71.3, which was described as a “very impressive achievement” by our then the survey provider, Learnership. We were in the top 20% of their benchmarked organisations. BrisDoc’s 69.4 “Good” score in 2024 was described as honest and actionable and something to be proud of achieving. Please feel encouraged; we are working well together.
Overview of results
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- Our score of 69.4 categorises us as “ honest and actionable” in the benchmark group
- “Proud of contributing to patient outcomes ” is our highest scoring individual question at 83.5
- “Open discussions about mistakes” scores 80.2 and “Discussions on development ” 79
And the survey also identifies our lowest scores:
- “My team’s objectives and how we are performing against them” 56.4
- “Co-ownership encouraging involvement ” 55.3
- “Clarity of communication channels” 60.3
The Our Voice survey is very much about us and for us. The results are impressive and reflect the tremendous hard work and contribution of everyone during what has been a very challenging time. Thank you. There are areas we can improve and it is important for all of us, as co-owners, to have a voice and agree actions to help us be even better. For example, we will be doing more to embed our new strategy and aims, and create clear business objectives, so we all know where we are heading.
Thank you to everyone for helping to make BrisDoc a great place to work and to our Corporate Leadership Team, People Team, Co-owners’ Council, Health and Wellbeing Board, Equality and Diversity Group, Green Board, and Line Managers, for providing such caring and supportive leadership. We applaud and appreciate you all and please feel justifiably proud of the work you are doing.
2023 Our Voice results
2022 Our Voice results
FAQs
Download the FAQs
What is the Our Voice survey?
Our Voice is our annual survey where we feed back on our experiences working at BrisDoc. All feedback is invaluable and serves as one of the most crucial tools for shaping the future and direction of our organisation. Our Voice is our opportunity to express our thoughts, experiences, and suggestions; impacting the collective journey we are all on.
Our Voice is an important exercise that enables us to see how we’re doing as an organisation, and where we need to improve. The feedback will establish our workforce priorities going forward; especially around culture, wellbeing, and equality, diversity, and inclusion, and can help to inform procurement exercises.
How long is the survey open for?
The Our Voice survey opens on Monday 20th April and closes around Sunday 10th May.
Who can complete the survey?
All co-owners including Bank colleagues are encouraged to complete the survey. Self-employed colleagues are ineligible and new starters who have been with BrisDoc for less than 3 months won’t be able to complete Our Voice this year.
Where can I find the survey?
You will each been sent an individual link via Culture Amp. It will arrive in your inbox when the survey opens. Search for:
Subject: Our Voice Spring 2026
From: BrisDoc People Team via Culture Amp (notifications@cultureamp.com)
How long does the survey take to complete?
Even though we have changed survey provider, the survey questions remain the same, so it should take 10mins to complete, through a simple interface. Your manager will support and enable you to set aside time to complete the survey in one go (answers cannot be saved until final submission). Please do try to complete the survey within working hours, as compensation is not offered for completing it outside of this. If you’re struggling to find time to complete the survey, have a chat with your manager.
We recognise there are lots of staff surveys – local and national (e.g. the national NHS staff survey) – but please do prioritise Our Voice.
Is the survey anonymous?
Our Voice is run by an external company called Culture Amp – at any point, BrisDoc does not have access to, nor ever receives, identifiable survey data. Protecting anonymity is extremely important and Culture Amp employs many measures to ensure no responder is identifiable.
Equality and diversity monitoring data is collected but no reports on any characteristic will be produced if there are less than 5 responses. This is to ensure no responder is identifiable through their personal data.
The only way a responder could be identified is if they include identifiable or specific details in their free text question responses – and these will not be shared widely with all co-owners. Anonymised quotes from the free text data may be used in future BrisDoc communications and marketing materials – however the removal of these can be requested anonymously through the Suggestions Box below or by emailing workforcesupport@brisdoc.org
What will be done following the Our Voice survey?
We will receive extensive reports at organisational, service, and team level from Culture Amp. Managers will be trained and supported by the People team to utilise the Culture Amp data and form action plans based on the feedback. The data will also inform our BrisDoc organisational strategy and future development initiatives.
I'm a Manager, will I get a team report?
Every team with more than 5 members will receive a team-level report. Any teams under 5 members will not receive a report, or may be combined with an adjacent team to produce a report. This is to protect the anonymity of responders.
Will I get a report if I am not a manager?
Yes, all survey respondents will receive a summary report for BrisDoc and for their primary service.
I have more queries, who can I contact?
Contact workforcesupport@brisdoc.org with any queries, or if you would like to feedback anonymously about the survey, use the Suggestions Box below.
Suggestions Box
Our Co-owner Boards
Join one of our co-owner boards and be more involved in shaping the way we do things
Our Strategy
Take a look at our our new corporate Strategy Document.
