Introduction
The purpose of this document is to set out the standard operating procedure (SOP) for how IUC cases on Adastra will be allocated to clinicians by WACCs from the IUC advice queue.
Roles and responsibilities
WACC: To allocate the cases to clinicians on Adastra at an appropriate pace that reduces admin time for clinicians and in turn should reduce the pressure on clinicians. Additionally, WACCs should actively communicate and take feedback from clinicians, this feedback should be used to ensure that allocations are as effective as possible.
Shift Manager: To confirm which WACC will be responsible for allocating during shift. To discuss with clinicians when to pick up cases outside of their allocated list.
Clinician: To focus on their allocated cases. To maintain open communication with WACCs including giving feedback on the process. Advise the Shift Manager if they need to take on a case outside of their allocated cases.
Objectives of the procedure
Through this process we aim to achieve the following:
- Reducing admin time for clinicians
- Ensuring appropriate cases are allocated to the right clinicians
- Improve wellbeing and reduce pressure for clinical staff by giving clinicians their own dedicated work queue away from the busy generic IUC advice queue