At BrisDoc, we are committed to creating a culture where all co-owners feel safe, supported, and confident to speak up. Speaking up plays a vital role in ensuring patient safety, maintaining high-quality care, and fostering a positive working environment.
We recognise that co-owners are often best placed to identify when something does not feel right. Whether this relates to patient care, safety, behaviour, or ways of working, we want concerns to be raised early and addressed appropriately.
Speaking up is a core component of being a well-led organisation. It forms part of our overall governance and assurance framework and supports continuous learning and improvement across BrisDoc.
BrisDoc is an independent provider delivering NHS-commissioned services. We adopt NHS policy principles but tailor practice to our governance arrangements. This policy is informed by national Freedom to Speak Up (FTSU) guidance and applied in a way that is proportionate to our size and organisational structure.
Speaking up is distinct from other processes such as grievances, complaints, or incident reporting. Where appropriate, concerns may be redirected to the most suitable process, with support provided to the individual.
Where issues relate solely to an individual’s employment, behaviour, or a specific incident, these should normally be raised through the appropriate People Team or incident reporting processes. Speaking Up remains available where staff feel unable to use those routes or believe the concern has wider impact.