Introduction
This policy sets out how BrisDoc manages complaints positively and is committed to having effective and efficient procedures for handling them. The procedures are straightforward and easy to understand.
Complaints form a valuable indication of the quality of services provided and this information can be used to help improve services and find better ways to meet patients’ needs.
BrisDoc will treat all complaints seriously and in line with best practice considering any Duty of Candour requirements. BrisDoc will listen to what complainants have to say, will investigate any complaints thoroughly, fairly, quickly, and in confidence, and will respond promptly. BrisDoc will be open and honest with staff and complainants so that lessons from complaints can be effectively learnt and shared across BrisDoc to enable improvements to be made to the services it provides.