The Shift Manager is responsible for offering leadership, direction and operational management to the Integrated Urgent Care service during the course of an operational shift.
Audits will be performed to ensure that a high level of support and leadership is being demonstrated to enhance the Quality Care and Patient Care on every shift. This will allow us to meet the aims of our service:
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The shift is able to deliver high standards of patient care in line with the key performance indicators
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Resources (practitioner & operational) are utilised to the best effect throughout the shift
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The Shift Manager gives the shift a feeling of being safe and well managed. Clinicians and operational staff should enjoy the experience of working with Severnside IUC and this will be achieved if the Shift Manager is anticipating potential problems and acting early and taking control
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The attitude of the staff is crucial as they are representing Severnside IUC on the telephone. The Shift Manager should be able to give good direction and be able to support staff with any issues.
Shift Managers will be audited monthly, with two calls and two shift reports being reviewed for each Shift Manager. Shift Managers will be audited against 19 criteria and will come out