Introduction

This handbook has been created as a guide for new WACCs and also a reference point for anyone carrying out the role.

It provides an overview of the role, the processes which are to be followed and how to use Adastra.

Along with your training this guide should fully equip you to carry out the WACC role.

Please note that as we are constantly evolving as a service, processes will often be adapted, and new processes introduced. As and when there are changes, this handbook will be updated and re-uploaded to Radar.

Please use this in conjunction with the call handling handbook as that covers a lot of the processes which are also relevant to the wacc role.

The checklist in Appendix A can be used to support on shift.