Introduction to the Work Flow and Capacity Coordinator Role

Welcome to the SevernSide WaCC Handbook. In this handbook you should find all the information and guidance you require to support you in your role as a SevernSide Work Flow and Capacity Coordinator (WaCC), as well as the processes to be followed.

The core purpose of the role is to coordinate the effective scheduling and deployment of clinical and mobile resources to manage the patient demand into the Integrated Urgent Care Service.

The role involves working closely with both the Clinical Co-Ordinator and Shift Manager to ensure that appropriate decisions are taken about scheduling patients for an appointment at a treatment centre, a home visit or ensuring that the patient receives continuing clinical assessment and monitoring following NHS 111 triage or GP advice.

In all circumstances the WaCC’s will closely monitor the time elapsed from NHS 111 disposition to the patient receiving GP advice or clinical assessment to ensure key performance and quality indicators are met.

Appendix One, the WaCC checklist, can be used to help you on shift.

An integral part of the WaCC role is call handling, so it is essential that this handbook is used in conjunction with the call handling handbook Call Handler Handbook – Radar

As we are an evolving service, the Handbook will  be updated regularly. You will always find the most up to date version on Radar.