Introduction
This document describes Smartcard Unlocking Process.
The Standard Operating Procedure
Link Smartcard to users in Adastra
- Go to User Maintenance in Adastra
- Enter Username and select.
- Select 3 dots and follow instructions
- Remove the current smartcard from the smartcard reader and insert the users smartcard
- Ask the user to input their smartcard passcode
- Select Read card button, once smartcard has been recognized press Store card button and follow instructions.
- Adastra will ask to remove new user card and re insert authorisers card and follow instructions
- Select Authenticate, then press update bottom right corner. If you do not ‘update’ the details will not be save
Enabling EPS for a clinician in Adastra
To enable clinician to EPS they must add ETP user group to member field.
Add ETP user for prescribing clinicians
Update the User record.
Users will need to have their card authenticated (see above process) against Adastra before they can use it to log in.
Logging into Adastra with a Smartcard
Once the Smartcard has been authenticated the user can log in using this card.
Put the Smartcard in the Smartcard reader
Log into Citrix and Adastra
When you reach the log in screen click Smartcard.
If the Smartcard button is Blue then you should just be able to click this button and will automatically log into adastra.
Note; If you do not login using Smartcard login you will be unable to EPS.
If you forget your smartcard you can still log into adastra using adastra username and password but will be unable to EPS.
Unlocking a User’S smartcard and renewing smartcard certificates
- You must only use Internet Explorer to log onto https://portal.national.ncrs.nhs.uk/portal/dt
- Click “Launch Care Identity Service”
- Select the ‘Manage Smartcard’ tab
- Insert the user’s smartcard in a second smartcard reader. Do NOT remove your smartcard.
- Check the Smartcard and user are correct and if they are click on the Smartcard number
Check that the Smartcard is active
If the card is not active contact the Digital Team.
- The user must be present with their card to unlock their pin
Go to Smartcard details in their record and select Service
- Select the relevant option, i.e., ‘unlock smartcard’ or ‘renew certificate’ depending on your need, and follow instructions.
The screen will close and a green ribbon will show the Smartcard is unlocked/certificate renewed
Prescription Tracker
If you need to confirm where a prescription has been sent or the status you can do this by logging on to the prescription tracker.
Please use link below. NOTE: YOU MUST BE IN INTERNET EXPLORER for this program to work.
https://portal2.national.ncrs.nhs.uk/prescriptionsadmin/prescriptionsearch
Summary Care Record
On occasions you may need to confirm patient demographics, to do this you can use the Summary Care Record. The Summary Care Record can be accessed by Shift Managers, WaCCs, Call Handlers and the Rota Team for the following reasons:
- To check:
- Checking correct spellings of names
- Current addresses
- Current GP practice
- O.B.
- NHS Number
- When carrying out the following tasks:
- Case entry, to identify correct information for patient if validation fails
- Amalgamations
- Care Plans
- Failed PEMS
- Obsoleting patients in Adastra
- PLS (Practice Liaison Service)
The Summary Care Record should only be accessed for the above reasons for patients that have a record on Adastra. Under no circumstances should the Summary Care Record be used to look up yourself, family, friends, or for any other non-work-related reason.
How to Access the Summary Care Record
Please use link below. NOTE: YOU MUST BE IN INTERNET EXPLORER for this program to work.
https://portal.national.ncrs.nhs.uk/portal/
Click – Launch Summary Care Record
Monitoring
Content of document
Related Documents
Tables
***** | ****** | ******* | ******** |
04.06.2021 | 2 | Nickey Walshaw | Amalgamated this SOP with ‘Smartcard instructions for Ops staff’ SOP. Updated content. Added Prescription tracker information. |
06.08.2021 | 2.1 | Nickey Walshaw | Additional of Summary Care Record process |
09/05/2023 | 2.2 | Aimee Henley | Sop review |