Overview
The purpose of the SOP is to define the procedures for managing message queries from Practices to BrisDoc’s Head Office by the staff based there and the retrieval and management of failed messages by in hours staff.
Practice queries mainly fall into two categories
- The practice has not received any messages for XX days or DTS/email is or has been broken – can BrisDoc re-issue the messages?
- The practice is changing clinical systems and therefore BrisDoc needs to change messaging formats and configuration.
Failed messages are generated because there is insufficient data within the Case to direct the message back to the patient’s surgery or the patient was from outside the BNSSG Area.