Menu
Login
  • Home
  • SevernSide IUC
  • Staff Resources
  • Home
  • SevernSide IUC
  • Staff Resources
home/Knowledge Base/Policies & SOPs/IUC Managers Digital Support Handbook
Popular Search:Policies, Training, Staff Newsletter

IUC Managers Digital Support Handbook

Updated on 30 April 2025 Julie-Marshall

Digital & IT Handbook – Introduction

This handbook is designed to support Shift Managers working within the SevernSide IUC service to confidently manage digital and IT-related issues during clinical shifts. It provides clear guidance on how to identify, troubleshoot, and escalate common problems involving core clinical systems such as EMIS Web, Connecting Care, and CloudCall.

It also outlines the correct procedures for reporting incidents, logging calls, and liaising with the Digital Team, external suppliers, or the Manager on Call when necessary. The handbook includes step-by-step instructions for resolving frequent technical problems and administering smartcards, alongside quick-access reference guides for telephony systems and secure network connections. For full guidance on escalation processes, refer to Appendix C: IUC Digital Support Process – also included within the SevernSide BCP Handbook.

Click to download the latest: IUC Digital Management V9.1

Related Articles
  • Volunteering Policy
  • BrisDoc Clinical Risk Management
  • Thiamine IM in the treatment of Alcohol Dependency
  • BMC Evacuation and Lockdown SOP
  • IUC Patient Engagement Strategy and Patient Representative Group TOR
  • HHS Managing Violence and Aggression including Lockdown and Evacuation Plans.

Can't find what you're looking for? Contact Us

Categories
  • Information Governance
  • IUC Rotas
    • 1. Rota – Monday
    • 2. Rota – Tuesday
    • 3. Rota – Wednesday
    • 4. Rota – Thursday
    • 5. Rota – Friday
    • 6. Rota – Saturday
    • 7. Rota – Sunday
  • Policies & SOPs
  • SevernSide IUC
    • Bases / Urgent Treatment Centres
      • 168 Medical – Weston Base Documents
      • Christchurch Base Documents
      • Clevedon Base Documents
      • Cossham Base Documents
      • Greenway Base Documents
      • Marksbury Road Base Documents
      • Osprey Court Control Room Documents
    • IUC Business Continuity – Disaster Recovery
    • IUC Roles
      • Call Handlers – IUC
      • Drivers – IUC
        • Meeting minutes
      • Hosts – IUC
      • On Call Managers – IUC
      • Shift Managers – IUC
      • WaCCs – IUC
        • Meeting minutes – April 2022
    • Mental Health IAP
      • IAP Call Handlers
      • IAP Shift Manager
      • IAP SOPs
    • SESUI
    • System CAS
  • Staff Resources
    • Co-owners Council Documents
      • Co-owners Council Minutes
    • Handbooks
    • Induction Documents
    • New Starter Checklists
    • Parental Leave Forms
    • PDR Resources
    • Training
    • Useful Forms
  • User Guides
    • RotaMaster Admin Documents

  IUC Keysafe contents list

IUC On Call Managers Passwords  

All Rights Reserved | BrisDoc Healthcare Services
Popular Search:Policies, Training, Staff Newsletter