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Integrated Access Partnership (IAP) Overarching SOP

Updated on 2 November 2024 BrisDoc Governance Team

Introduction

The Integrated Access Partnership (IAP) is a collaborative, award winning, innovative endeavour which is transforming urgent and emergency care services (999 and 111) for people in mental health crisis.

 

In collaboration, BrisDoc Healthcare Services (BrisDoc), Avon and Wiltshire Mental Health Partnership Foundation Trust (AWP) and South Western Ambulance Service NHS Foundation Trust (SWASFT) – as well as Avon and Somerset Police, Avon Fire and Rescue, and voluntary sector organisations – have implemented an integrated urgent and emergency care front door service across both 999 and 111 for people in mental health crisis. The service provides three layers of intervention and trusted onward referrals to support any person presenting with mental health needs to 999 or 111; providing remote advice through a multidisciplinary mental health team, or a rapid face-to-face response through a network of ‘mobile pods’ across the area.

 

The IAP services are outlined in the table below. Each part of the service is covered by a separate standard operating procedure.

 

Service Line Service Provision
 

Mental Health Specialist Desk (MH SD)

 

SWASFT Emergency Operations Centre (EOC)

St James A, St James Court, Bradley Stoke BS32 4QJ 0300 369 0151

BNSSG 24/7
BSW 08:00 – 00:00 (7/7)
Cornwall 08:00 – 00:00 (7/7)
Devon 08:00 – 00:00 (7/7)
Dorset 08:00 – 00:00 (7/7)
Gloucestershire 08:00 – 00:00 (7/7)
Somerset 08:00 – 00:00 (7/7)
Mental Health Response Vehicle (MH RV)

 

Bristol Ambulance Station, Croydon Street, Easton,

Bristol BS5 0DA

(contact via MH SD)

BNSSG 24/7
Cornwall & Isles of Scilly 14:00 – 02:00

Fri – Sun only

Gloucestershire 14:00 – 00:00

Mon – Thurs only

Somerset 10:00 – 22:00 (7/7)
Mental Health Link Officer (MHLO)

(situated at MH SD)

Avon & Somerset Police footprint 24/7
Mental Health Clinical Assessment Service (MH CAS)

BrisDoc Healthcare Services, Unit 21 Osprey Court, Hawkfield Business Park, Bristol BS14 0BB

 

0117 233 1402

 

 

BNSSG

 

 

24/7

Emergency Services Mental Health Professional Line (MH PL)

incorporated within MH CAS 0117 233 1402

 

 

BNSSG

 

 

24/7

Urgent Assessment Centre

Gloucester House, Southmead Hospital, Dorian Way, Bristol BS10 5NB

 

BNSSG

 

17:30 – 00:00 (7/7)

 

Attached Files
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1 .pdf 1.22 MB IAP – Overarching SOP V2.0
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  Integrated Access Partnership (IAP) Emergency Services Mental Health Professional Line (PL)

Integrated Access Partnership (IAP) Practitioner Handbook  

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