The purpose of the Clinical Learning Events and Complaints Review Meeting is to identify, review and monitor themes, trends and emerging risks arising from Learning Events (LEs) and complaints, including concerns relating to individual clinicians where appropriate.
The group will draw out the detail of ongoing themes or trends (for example Medicines Management or waiting times) and consider actions to mitigate against further events. This may include identifying items for newsletters to share learning or wider comms if the issues persist.
The group will monitor the workloads of LE / complaint Managers to ensure the load is as evenly spread as far as possible. There will be opportunity within the meeting for Managers to discuss and seek advice / guidance on how best to manage specific LEs / complaints.
The format of this meeting will include analysis of the previous months Learning numbers, discussion of the largest categories and discussion of ongoing themes or trends. There will be a housekeeping section to discuss progress of current open LEs / complaints and monitor adherence to target.