Introduction

BrisDoc is committed to providing high quality care. This framework outlines the processes to ensure exemplary standards that keep patients, their carers and families, and other professionals safe.

In order to assure that staff are meeting expected standards, BrisDoc will routinely audit a random sample of all contacts with patients and professionals, across all of its services, whether the contact is over the telephone or in person. In addition, specific audits will also be undertaken to assure the consistency of standards where required.

Audit will enable poor practice or poor systems and processes to be recognised and acted upon thereby ensuring BrisDoc continues to provide high quality patient care in accordance with its business model.

BrisDoc is committed to:

• Regularly auditing a random sample of patient and professional contacts
• Acting appropriately on the results of those audits
• Ensuring auditors have appropriate experience and support to undertake the role
• Reporting audit results to the Quality Board
• Undertaking an annual programme of clinical and non-clinical audits, as agreed and managed by the relevant Boards

BrisDoc will apply the following principles to the adoption of audit processes:

• Audit will be proportionate and appropriate to the clinical setting and clinician experience
• Audit will seek to ensure clinicians address the holistic needs of patients
• Audit will consider efficiency and effectiveness in a balanced fashion
• Audit will ensure contacts are conducted with professionalism, respect and kindness
• Audit will ensure the information elicited is complete and outcomes are appropriate, clear and understood by the recipient