At BrisDoc, we are committed to delivering exceptional healthcare services to our community. To support us provide high quality care we harness tools and technologies to enhance the efficiency and effectiveness of our patient care pathways. One such tool is the Pathways Clinical Consultation Support Tool (PaCCS), a sophisticated triage system developed by NHS Pathways. PaCCS empowers our healthcare professionals to efficiently navigate patient care journeys by digitally directing them to external services directly from the Clinical Assessment System (CAS).
PaCCs is used by Severnside clinicians who work primarily in the System CAS, or Clinical Co-ordinators and/or Clinical Leads for the purpose of requesting ambulances electronically and direct booking to General Practice.
Ensuring that our staff are proficiently trained in the use of PaCCS is not only essential for optimising patient care but also a prerequisite for maintaining our pathways license. Therefore, it is imperative that we have a robust process to describe and monitor PaCCS training compliance, enabling us to meet regulatory standards.
In this Standard Operating Procedure (SoP), we describe the process to ensure PaCCS training compliance.