In 2018 the contract to deliver the new BNSSG Integrated urgent care (IUC) service was awarded to BrisDoc, in partnership with Practice Plus Group (PPG). This new service joined the existing GP Out of Hours with the NHS111 Service, to form Severnside Integrated Urgent Care which launched in April 2019.
Since April 2019 Severnside has continued to develop and grow the services we deliver. The three core elements of the service delivered by Severnside are explained below:
NHS111:
NHS111, delivered by PPG is the “front door” of the service for members of the public, and provides a triage and signposting service. The interface between NHS111 allows the direct electronic transfer of patient details to our service directly into Adastra.
Weekday Professional Line:
Open from 8:00 to 18:30 hours the Weekday Professional Line team take calls via the Severnside Professional Line from GP surgeries in BNSSG seeking medical admission or advice for their patients. They use their expertise and knowledge to find an alternative pathway for patients, when appropriate, or arrange hospital admission when needed.
Out of hours:
During the times that GP surgeries are closed, Severnside provide urgent primary care for the patients of BNSSG. The service is primarily access via patients calling NHS111. Some patients are referred into the out of hours service from a healthcare professional (HCP). HCP referrals come via the Severnside Professional Line which is managed by our Severnside operational team.
How does our out of hours service work?
NHS111, delivered by PPG, is the “front door” of the service for members of the public, and provides signposting to the most appropriate service to meet their needs, this may include:
- Self Care advice
- Voluntary sector organisations
- Pharmacy
- Alternative healthcare providers for example, mental health practitioners or district nurse
- Routing to the Urgent Dental Service
- Minor Injuries Units, Urgent Treatment Centres and Emergency Departments
- Emergency Ambulance
The NHS111 interface allows the direct electronic transfer of patient details to some of these services, including our Telephone Clinical Assessment (CAS) and face to face services.
BrisDoc provides :
- The Telephone Clinical Assessment Service (CAS) , this 24/7 service provides clinical telephone consultations and out of hours support to healthcare professionals in the community.
- Out of hours face to face appointments at one of our five treatment centres.
- Out of hours home visits when appropriate.
The Severnside Professional Line offers a “back door” number for Healthcare professionals working for other organisations, including paramedics, district nurses, nursing homes, who are able to use this number to access primary care advice for their patients. This line is answered by our call handlers and Workflow and Capacity Co-ordinators (WaCCs).
The BNSSG Urgent Care System