UHBW Careflow Connect Process

Version:	Owner:	Created:	
1	Hollie Gage	July 2022 	
Published:	Approving Manager:	Next Review: 	
July 2022	Lucy Grinnell	July 2023	

Introduction 
This SOP outlines the process for referring to the Bristol Royal Hospital for Children’s Emergency Department (BRHCED) via Careflow Connect. The process will initially be used as part of a pilot whereby paediatric clinicians working in the System Clinical Assessment Service (System CAS) will make digital referrals to BRHCED using Careflow Connect. 
The Standard Operating Procedure
Joining the ‘Team’ 
Individual Careflow Connect login details will be provided for all users – please contact your Team Manager if you have not received these. Please note, if you use Careflow Connect for NBT, you will not be able to use the same account and will need a separate account for UHB use. 
Before you are able to use the below process, you must first become a member of the SevernSide ‘Team’ within the UHB Careflow Connect system. If you have already been made a member of the team, ‘SCAS IUC’ will show under the ‘Teams’ heading on the Careflow Connect homepage, as below. 
If SCAS IUC does not show in this section, click the cog icon (circled above), type SCAS IUC into the ‘filter by team name’ search box, and click Join. Once this step has been followed once, users should never need to repeat it. 
Turning off email alerts
As a default setting, all users will receive email notifications when referrals are made from the SCAS IUC team. To disable this, click on your name in the top right-hand corner of the Careflow Connect screen, and select Email Preferences. Switch all options to ‘off’. 
Sending a referral to BRHC ED
1.	Use the magnifying glass icon on the right-hand side of the screen to search for a patient using their NHS number
2.	Click the blue cross in the bottom right-hand corner of the screen, and select Referral conversation from the menu 

3. In the ‘Referral converation from’ box, select SCAS IUC
In the ‘Referral conversation to’ box, select BRHC Children’s ED SCAS Inbound
A brief summary is required in the Situation box, this should be the Clinical Code that the clinician has selected within Adastra. If this is not available, please ask the clinician for a one-line summary for this box. The clinician’s full Adastra consultation notes should be copied and pasted into the Background box, and a full stop be typed into the Assessment and Recommendation boxes (as you are unable to proceed with nothing in these boxes) Click Send Referral.
Please note the referral to and from names in the screen shot below have since been updated and are now as detailed above - BRHC Children’s ED SCAS Inbound and SCAS IUC.

4.	Once you have sent the referral, you are able to monitor when it is accepted by the Children’s ED team by returning to the Careflow Connect homepage, clicking on SCAS IUC  under Teams and looking at the referral’s ‘status’ of the referral under the Team Updates section. This Status will change from ‘Pending’ to ‘accepted’ once the Children’s ED team accept the referral. 
5.	ED may add notes to the referral or ask questions of us before the referral is accepted. Please do refresh your screen and check for these, and respond to them via the same method (commenting on the referral).